Would Recommend: Real Stories From Businesses Worth Talking About with Nikki McKnight
Some businesses get reviewed. Others get raved about.
Would Recommend goes behind the five stars with the founders who earned them. Every episode is a real story from a real business that figured out how to turn their client experience into their most powerful growth engine, without more ad spend, without more content, just by designing something worth talking about.
Host Nikki McKnight is a CX and operations strategist with 15+ years across wildly different industries and geographies. Each week, she talks with founders about the specific decisions, the costly experiments, and the moments of truth that separate a satisfied client from a raving one. Some episodes are solo deep-dives into a CX principle or framework. Others bring two founders from the same industry together to show how the same problem can be solved two completely different ways, and why both work.
This is not a marketing podcast. Client experience is not a layer on top of your marketing strategy; it is the growth engine your marketing can't replace. If your clients are happy but not referring you, this show is for you.
Would Recommend is for founder-led businesses in retail, hospitality, food and beverage, professional services, wellness, events, and beyond.
Would Recommend: Real Stories From Businesses Worth Talking About with Nikki McKnight
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Some businesses get reviewed. Others get raved about. Would Recommend goes behind the five stars with the founders who earned them.
I'm Nikki McKnight, CX and operations strategist and the host of this show. Every week, I sit down with founders who built something worth talking about and get into the real decisions behind it. What they designed on purpose, what broke, what they rebuilt. The thesis: you don't need more marketing. You need an experience so good your clients can't stop talking about you.
Connect with Nikki on Instagram: instagram.com/iamnikkimck
The Would Recommend Standard is a free guide to the five principles behind businesses people can't stop talking about.
Grab it here: theopsshop.biz/wouldrecommend-standard
A Spark Session is a 90-minute strategy session where you and Nikki dig into your client experience and figure out exactly where it's working and where it isn't.
Book yours here: theopsshop.biz/sparksession